FAQ

Production takes 2–5 business days. Shipping usually takes 7–14 days depending on your location.

You don't need an account to track your order. After your purchase, a tracking link will be sent to your email automatically. You can also use our Order Tracking page to check your order status.

Yes, we offer free worldwide shipping on all orders with no hidden fees.

Since items are made-to-order and may come from different production centers, they may ship separately.

Yes, we ship to most countries. Customs fees may apply depending on your country's regulations.

Please contact us with your order number and reason for refund. We’ll assist you promptly.

Contact us within 7 days of receiving your order. Provide a photo of the issue and we will send a replacement or refund.

We do not accept size exchanges as each item is made-to-order. Please refer to the size chart before placing your order.

You may cancel within 1 hour of placing your order. After production begins, cancellation is not possible.

Refunds are processed within 7 business days to your original payment method after approval.

Each product page includes a detailed size guide below the description. Please review it carefully before purchasing.

Our products are fulfilled through global production centers (US, EU, JP) via Printful to ensure fast and local shipping.

Material details are listed on each product page. Most apparel uses cotton blends or recycled poly-cotton fabrics.

We recommend cold wash and air dry to maintain print quality. Avoid high heat or machine drying.

Our brand identity is included in each product. Custom orders without logos are not available at this time.

Yes, guest checkout is available. However, signing up gives you order tracking and discount benefits.

We accept major credit cards, PayPal, Apple Pay, Google Pay, and more. All transactions are secure.

We currently do not offer gift wrapping or custom message notes. We're working to add this in the future.

Yes! Sign up for our newsletter to receive a discount code for your first purchase.

Pascon is a global lifestyle apparel brand that celebrates everyday comfort and minimal design.